Incorrect items delivered | Please notify us immediately or within two (2) days of purchase. We will refund, exchange or send the correct item to you free of charge. |
Incorrect item ordered | Please notify us within two (2) days to exchange your item at your local store or contact our on-line customer services to have the item collected or replaced by our delivery partner for your account. If applicable, the delivery fee will be deducted from you refund. |
Received damaged Item | Please notify us immediately or within the two (2) days of purchase. We will refund, exchange, or send a new item free of charge once we have inspected the goods. |
Defective goods | Please notify on-line customer services immediately of any defects. We will investigate the matter and once we have consulted with our supplier, we will notify you of the outcome. |
Exchanges | We offer in-store exchanges at any of our stores or we are able to facilitate a collection (please note charges will apply). |
Late Deliveries | Your order is delayed and you would like to rather return the item(s). Please notify the branch or on-line customer services immediately. |