Terms & Conditions

Acceptance of Terms and Conditions

By accessing and / or using this website, you agree to be bound by the terms and conditions and all policies listed on this website. PET, POOL & HOME reserves the right to change these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.

 

Username and Password

It is your responsibility to not disclose this information to a third party. Should you believe your information to be compromised, please contact us immediately.

 

Disclaimer

Guarantees and Liabilities

PET, POOL & HOME and the owners and employees of PET, POOL & HOME will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed or referred to on the website. Information, ideas and opinions expressed on this website should not be considered as professional advice. When in doubt or if concerned about your pet’s health, please consult a veterinary practitioner.

Should a specific product have a warranty or guarantee, this contract will be between the customer and the company, and not customer and PET, POOL & HOME. PET, POOL & HOME will pass on the guarantees on our products; however, we cannot be held liable for the product not meeting expectations. Product descriptions and information are provided by our suppliers. While all reasonable attempts will be made to verify this marketing information, we cannot be held liable should it not match the product exactly.

The use of any product bought from this Website is at the purchaser's risk. The purchaser / user indemnifies and holds the PET, POOL & HOME harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

 

General

Agreement of Sale

The agreement of sale between the consumer and PET, POOL & HOME comes into being when:

  • a credit card authorisation is received from the issuing bank
  • a deposit via an electronic transfer is received by PET, POOL & HOME and reflects in PET, POOL & HOME’s bank account.

 

PET, POOL & HOME reserves the right to refuse / not execute an order in part or in whole should circumstances arise. The consumer will be refunded any monies already paid. PET, POOL & HOME can only accept transactions conducted in South African Rands and can only deliver products to premises within the Republic of South Africa. 

 

Buying products

The site allows you, the user, to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.

A purchasing contract ("sale") between you and PET, POOL & HOME only comes into effect once you have fully completed AND submitted the online order form for one or more products in your basket ("shopping cart") AND your payment has been authorised by PET, POOL & HOME (or has been received into PET, POOL & HOME’s bank account). The above is dependent on the product being available.

Products cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. This means that PET, POOL & HOME may remove any item from your basket before the sale actually takes place in the event of the product going out of stock.

PET, POOL & HOME cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage.

 

Restrictions on Sales

Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the consumer and PET, POOL & HOME. Should an item not be available from the supplier, PET, POOL & HOME reserves the right to remove the item from the shopping basket. The consumer will be notified of the removal of the product and all reasonable effort will be made to suggest alternative products.

PET, POOL & HOME reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the supplier, we will inform you of this and suggest an alternative product. Should this product be more expensive than the desired product, and if the consumer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased.

 

Errors

PET, POOL & HOME makes every reasonable attempt to display purchase price sand delivery costs accurately. If, however, the product is offered at an erroneous price (or an incorrect delivery cost is displayed), PET, POOL & HOME will not be obliged to supply products at the incorrect price/delivery fee. PET, POOL & HOME will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price/delivery fee.

 

Return Policy

Returns are processed in accordance with the returns and refunds policy which can be viewed here.

 

Click and Collect

PET, POOL & HOME gives the delivery option of Click and Collect.

Should you select this shipping method, you will receive the physical address of the store in your order confirmation email. When the parcel is ready for collection, the PET, POOL & HOME warehouse will contact you to confirm the parcel is ready for collection and again you will be supplied with the physical address.

All orders can be collected from the stores anytime during their operating hours, which can be confirmed on the website of with the store directly.

Should the order with this specific shipping instruction not be collected within 72 hours of the shopper being informed that it is ready for collection, PET, POOL & HOME will contact the customer and remind them the parcel is ready. If this attempt does not succeed within a reasonable amount of time, PET, POOL & HOME will simply reimburse you.

 

Home delivery

PET, POOL & HOME delivers within business hours in the Republic of South Africa. As a buyer, you indicate wherein South Africa you require delivery, as well as contact numbers to be used in connection with delivery. Currently we deliver to all addresses within a 40km radius of our stores.

In the case of door to door delivery, if nobody is present at the address at the time of delivery, our delivery partner will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note to indicate that there was an attempted delivery. They will then return the stock to the branch, who will contact you regarding re-delivery (for your cost) or collection from the store.

 

Delivery completed

A delivery is considered complete as soon as the order is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the delivery partner, as indicated by a proof of delivery. It is your responsibility, as buyer, to ensure that you or the intended receiver inspects the order on arrival and makes known any justifiable complaints within 48 hours. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of PET, POOL & HOME by calling our call centre at 011 786 7166 (Monday to Friday, 08:00 to 16:00)

 

Defective items, returns and reimbursement

If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to PET, POOL & HOME within 30 days of delivery, free of charge if you are based in South Africa, and either receive an PET, POOL & HOME account credit or a refund, or have the product repaired or replaced, depending on the situation. The Returns Policy has more detail in this regard.

Complete records of each transaction between you and PET, POOL & HOME are kept on the site for 12 months after a particular purchase or related transaction. During this time, you'll be able to view and print out these records. After the12-month period the responsibility of keeping such record falls onto you.

 

Code of Conduct / Privacy / Laws

PET, POOL & HOME's website is hosted, controlled and operated in South Africa and is thus governed by South African laws. PET, POOL & HOME will take all reasonable steps to protect the personal information of all customers of the website. Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available at http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf.

 

Changing Content

PET, POOL & HOME reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product. Should this product be more expensive than the desired product, and if the consumer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased. Prices are subject to change without notice.

 

Contact Information

Name: PET, POOL & HOME 

Phone: 011 786 7166

Website: www.petandpool.co.za

Online store: https://shop.petandpool.co.za

Email: support@petandpool.co.za.

 

Trademarks

All trademarks marketed are acknowledged and are the property of their respective owners.

 

Copyrights

Please note that we have specifically received permission from various suppliers to use photographs and descriptions of their products. This permission does not extend to third parties taking images and information from our website. Further to this, photographs of products that PET, POOL & HOME has taken belong to PET, POOL & HOME and cannot be copied from our website without express permission.

 

Image Disclaimer

The images do not form part of any contract/warranty as to what is purchased. Product images might differ from the actual product e.g. changing in the supplier packaging. However, we update our images regularly, to illustrate the products we sell as accurately as possible. 

 

Please note that copy written or sourced by PET, POOL & HOME is intellectual capital and belongs to PET, POOL & HOME. 

Terms and Conditions Apply.© 2015 - 2020 PET, POOL & HOME, All Rights Reserved.